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Daily Q&A 6/08

Date : 6/8/2006
inquiry : 2742

Hello. This is Silkroad Online

At this moment, we are not able to answer individually all the many questions that you, the users, may have however we are reading and considering, without exception, all of your opinions and questions.

In order to better fulfill this service need we will instead, post about every 1-3 days a Question and Answer notice.

This may be a small step but we hope it will be a great help and we hope that in the future you will be able to keenly feel the improvements in service planned.

***********************************6/08 Update

Q . I would like to report bugs, technical issues with the game and/or website, and bot users? Where do I do this?

A. The way to do this would be to utilize the Bug Report function on the official website. The Bug Report function is located under the Customer Service tab on the homepage.
Daily Q&A 6/07

Date : 6/7/2006
inquiry : 6429

Hello. This is Silkroad Online

At this moment, we are not able to answer individually all the many questions that you, the users, may have however we are reading and considering, without exception, all of your opinions and questions.

In order to better fulfill this service need we will instead, post about every 1-3 days a Question and Answer notice.

This may be a small step but we hope it will be a great help and we hope that in the future you will be able to keenly feel the improvements in service planned.

***********************************6/07 Update

Q . I would like to leave the guild I am currently in. How do I do this?

A. There are two ways to leave a guild. The first way is to have the guild master remove you from the guild. The second way is to go to the Guild NPC and secede from the guild there. Please be aware that you must wait 3 days before you join another guild.
How to Report Connection Error Conditions

Date : 6/7/2006
inquiry : 1752

Hello. This is Silkroad Online.

Recently, we have been recieving reports of people unable to connect and recieving the message "Server is undergoing inspection or updates" when the server is not actually undergoing insepction or updates. In order to better diagnose and fix this problem, we require some additional information from those of you experiencing this problem.

After following the steps we have outlined for you below, please post the resulting information in the Bug Report part of our Customer Support section in the official website. We would appreciate this assistance in helping us help you.

[Instructions]

click the [Start] button -> select the Run selection -> type Cmd -> type nslookup in the new window -> Post in the Bug Report forum the information that follows the Default Server entry.